Before you go, check your own policy and consider additional coverage if necessary. Karageorgos says you're "under no obligation" to purchase any of the coverage offered, but be sure you are protected. In an email, Arti Sood, the owner of the Economy Rent-a-Car at the Toronto airport location, told Marketplace the charge is for costs that credit cards may not cover, such as towing and loss of use, and diminished vehicle value. The Insurance Bureau of Canada says that rental car companies must insure their own fleets and they can't actually sell liability insurance to customers.Įconomy said it doesn't sell liability insurance and that the employee may have misspoken. (Caitlin Taylor/CBC)Ĭaptured on hidden camera, Economy employees offered many explanations for this $11.95 charge, including a charge to decline Economy's own Collision Damage Waiver (which one employee said costs $42 per day) and a charge for liability insurance. Ryan Jones says he was made to feel he had no choice but to take an additional insurance policy from Economy's Mississauga location, even though he already had coverage through his credit card. WATCH | Hidden camera footage shows sales representatives trying to add unnecessary insurance Marketplace sent in Sills and another customer wearing hidden cameras. This is optional in all provinces and territories, except for Saskatchewan and Manitoba. The second type of insurance is collision/comprehensive. In Ontario, this coverage would extend to any renter who drives the car. While the minimum amount required varies per province or territory, anyone who owns a vehicle in Canada is legally required to have liability coverage, including rental car facilities. There are two types of insurance customers should be aware of when renting a car. When Marketplace visited the Economy Rent-a-Car location, they found employees upselling customers on insurance they may not need. They can do whatever they want to you." Unnecessary insurance "Once you lay your credit card down and rent that vehicle you are at their mercy. "It was the most painful and stressful I've ever had dealing with a company" said Sills, one of the viewers who wrote about his rental with this Economy location. The results of a hidden camera investigation revealed numerous hidden fees, misleading insurance sales tactics and questionable damage charges. To test the consumer experience, Marketplace focused on one Ontario location that had the most egregious complaints - the Economy Rent-a-Car affiliate near Canada's largest airport, Toronto Pearson. Ryan Sills describes his experience with Economy Rent-a-Car as ‘the most painful and stressful I’ve ever had dealing with a company.’ (Caitlin Taylor/CBC)
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